The City of San Leandro's Rent Review Program began in May 2001. The program provides for a review, and hearing if needed, of rent increases exceeding $75 per month, or exceeding 10% of the rent amount, or exceeding more than one rent increase within a twelve month period for rental properties with 3 or more rental housing units or mobile homes. The City's Rent Review Ordinance does not apply to single-family home rental properties. Hearings are conducted by a Rent Review Board, whose members are appointed by the City Council and includes two tenant representatives, two landlord representatives, and an additional neutral party. The program is based on the use of mediation and non-binding arbitration to work jointly with tenants and landlords to respond to complaints brought before the board, and provides a neutral setting for discussing housing complaints.